Terms & Conditions of Business | Live Life Happy Therapy

TERMS AND CONDITIONS OF BUSINESS

Live Life Happy Therapy

These Terms of Business, together with the policies on our website www.livelifehappytherapy.co.uk/privacypolicy https://www.livelifehappytherapy.co.uk/weekly-therapy-fees-and-terms and https://www.livelifehappytherapy.co.uk/fortnightly-therapy-fees-terms (which we may update from time to time), apply when you accept them by scheduling a Session or placing an order for our Services, including any free Session. The email we send to confirm acceptance of your booking or order, these Terms, and the policies on our website together form a legal Agreement between us.

1 ABOUT US AND OUR AGREEMENT

(1) (a) We are Live Life Happy Therapy. Our trading address is Fairview, Derby Lane, Cubley, Ashbourne, Derbyshire, DE6 2EY.Our email address is info@livelifehappytherapy.co.uk, and we own and operate the website www.livelifehappytherapy.co.uk

(b) We are not currently registered for VAT.

(2) (a) You are the organisation or individual accessing or purchasing our Services. We will contact you using the details you provide at registration, unless you notify us otherwise by emailing info@livelifehappytherapy.co.uk

(b) These Business Terms take priority over any other terms and will always apply unless we agree otherwise with you in writing.

Together with the policies referred to within them and your Client Registration Form, payment terms and packages and these Terms of Business form our Agreement with you. By agreeing to work with us, you confirm that you accept these Terms of Business.

If you have any questions, please contact us at info@livelifehappytherapy.co.uk

2 HOW WE WORK TOGETHER

(1) About Our Services

(a) We provide psychotherapy and therapy services. We aim to provide a safe, supportive space to help individuals and couples heal and grow.

(b) We offer both long-term and mid-term therapy, usually in weekly sessions.

(2) Working with us

(a) We operate as an independent professional service provider offering counselling and psychotherapy services to clients on a private basis. All services are delivered directly by the principal practitioner.

(b) The practitioner maintains appropriate professional registration, insurance, and clinical accountability in line with professional body requirements.

(c) This enables us to provide high-quality, ethical psychotherapy and therapeutic services within a clear and consistent clinical framework.

(d) You can order our Services by discussing this with us or by following the instructions on our Website.

(3) Delivering our services

(a) Our services begin with a Client Consultation so we can agree on the support you require before therapy begins.

(b) We will assess your suitability to ensure that your needs align with the services offered and that appropriate support can be provided.

(c) The practitioner is a member of recognised professional bodies and adheres to their ethical frameworks, professional conduct, policies, procedures, and standards.

These include:

(i) College of Sexual and Relationship Therapists (COSRT)
(ii) EMDR International Association (EMDRIA)
(iii) United Kingdom Council for Psychotherapy (UKCP)
(iv) International Centre for Excellence in Emotionally Focused Therapy (ICEEFT)
(v) EMDR UK Association (EMDR UK)

(d) At consultation, the practitioner will:
(i) agree the support you require
(ii) confirm the fees and how payment will be made
(iii) explain the relevant terms, including the length of therapy, methods of practice, and any referral or ending processes
(iv) confirm their professional body membership and provide details of the relevant complaints procedure

(e) We will confirm this information in your Client Registration Form and Client Confirmation.

(f) As part of ongoing professional development and to meet professional body requirements, the practitioner engages in regular supervision.

(g) We always work to the best of our ability to support you in achieving your aims. However, as therapy depends on a number of factors, including your engagement and participation, we cannot guarantee specific outcomes or results.

(4) Safeguarding
We are committed to providing a safe, supportive, and welcoming environment to help individuals and couples heal and grow.

(5) Minimum Services

(a) (i) “Minimum Services” means that we may agree to provide services to you for a minimum period or fixed term. This will be detailed within your Client Confirmation.

For example, sessions may be scheduled for a minimum or fixed term (such as 6, 8, 12, 15, or 20 weeks), or as a block of sessions. This represents the minimum period or number of sessions agreed between us.

(ii) Minimum Services or block bookings may occasionally be offered at a reduced rate compared to standard session fees. For example, instead of paying £110 per session, you may be offered 10 sessions for £1000.

(iii) Where services are provided under an ongoing monthly payment plan, the monthly fee secures a reserved therapy space within the practice. Due to the way the calendar falls and planned holiday periods, the number of sessions available within a particular month may occasionally vary. The monthly fee reflects the ongoing reservation of professional time and availability, rather than payment for a guaranteed number of sessions within a specific calendar month. If you do not attend an available session, no refund or credit will be given for unused sessions.

(b) If you wish to vary the Minimum Services detailed within your Client Confirmation, we reserve the right to increase the cost of each session to the standard rate applicable to individually booked sessions.

(6) Sessions – Types of Sessions

(a) One-to-one Sessions
These Services are where the practitioner works directly with you on an individual basis. Each session is tailored to your unique needs.

(b) Group Sessions
These Sessions take place in a group with other clients. We organise the Sessions and provide you with the relevant access information.

(c) Couples Sessions
These Sessions involve two people attending together. The therapeutic relationship is with both individuals jointly, rather than individually. Where appropriate, the practitioner may offer individual sessions alongside couples work. Any information shared in individual sessions may be brought into the couples work where it is relevant to the therapeutic process.

(d) (i) Our services are delivered in Sessions which usually last 50 minutes (a “Session”). Once a date and time has been agreed, the Session is considered booked. The practitioner will provide a reminder shortly before the session ends to allow time to arrange future sessions and address any final questions.

(ii) Most Sessions are held on a weekly basis, as this consistency supports meaningful and lasting change.

(7) Venue – Where Sessions can take place

(a) Face-to-Face
Sessions take place in person at Fairview, Derby Lane, Cubley, Ashbourne, Derbyshire, DE6 2EY

(b) Online/Virtual
(i) Sessions are conducted online using a platform such as Zoom. Details will be provided in advance.

(ii) By agreeing to Online/Virtual Sessions, you also agree to the terms, conditions, and policies of the platform or technology used.

(iii) We will always ask for your consent before recording any Session.

(c) Unless otherwise agreed, you are responsible for any costs relating to attending Sessions. This includes travel and any equipment required, such as access to a computer and internet connection for online Sessions.

(8) Safeguarding and Complaints

(a) Safeguarding
We are committed to providing a safe, supportive, and ethical therapeutic environment.

Confidentiality will be maintained in line with professional standards. However, there may be circumstances where confidentiality must be broken, such as where there is a risk of serious harm to you or others, or where required by law (for example, in relation to serious crime). Where possible, this will be discussed with you first.

(b) Complaints
If you have any concerns about the service you have received, we encourage you to raise this directly so it can be addressed promptly and appropriately. You can do this by contacting Nicola Griffiths at info@livelifehappytherapy.co.uk

If your concern cannot be resolved informally, you have the right to make a formal complaint. You may also contact the relevant professional body that the practitioner is registered with for further guidance on their complaints procedures. Find the complaints policy here.

(9) Intellectual Property Licence

(a) Subject to third-party rights (for example, where platforms we use are owned by third parties), we own all rights in our logo, techniques, information, documents, materials, and content (including digital content), together with any associated intellectual property rights (including copyright).

(b) You are granted a licence to use any materials we provide for the duration of our Agreement with you. However, you must not share them with any other person or organisation, allow others to access or use them, or copy, modify, or publish them (including on social media) without our prior written consent.

(10) Your Information, Data Protection and Confidentiality

(a) We confirm that we will comply with our data protection obligations and responsibilities. By “Data Protection”, we mean the Data Protection Act 2018, as amended or replaced from time to time.

(b) The practitioner is registered with the Information Commissioner's Office and complies with all relevant data protection obligations and responsibilities.

(ii) We rely on the information and documents you provide, so please ensure that they are complete, accurate, and up to date. If any details change, please notify us by emailing info@livelifehappytherapy.co.uk

(d) Confidentiality
All sessions are confidential, subject to certain exceptions where disclosure may be required by law or where there is a risk of serious harm to you or others. Wherever possible, this will be discussed with you in advance.

(i) Couples and Family Work
Where we work with you as a couple or family, you are considered joint clients. You agree that the practitioner may use information shared within sessions in a way that supports the therapeutic process for all parties.

(ii) Young Person’s Confidentiality
Therapy is most effective when a young person is able to experience a level of privacy within the therapeutic relationship. We encourage young people to decide what they wish to share about their sessions.

Confidentiality will only be broken in line with safeguarding responsibilities, legal requirements, and professional obligations.

(iii) Group Sessions
Please be aware that confidentiality cannot be guaranteed in group settings. We ask all participants to respect the privacy of others and not share information discussed within sessions outside of the group.

3 YOUR RESPONSIBILITIES

You agree to the following:

(1) You understand that we are not a crisis service. If you are in crisis or require urgent mental health support, you must contact emergency services, your GP, or a mental health crisis team.

(2) Any information you provide to us must be complete, true, and accurate. You must not deliberately omit or withhold any information that may affect the services we provide.

(3) You agree to inform us of any changes to your information (such as a change of address) by emailing info@livelifehappytherapy.co.uk

(4)Client Environment
To support an effective therapeutic experience during online sessions, you are advised to attend from a quiet, private space with a reliable internet connection. Your environment should be free from interruptions (for example, from pets, children, or others) so that sessions remain confidential and focused.

(5) Session Requirements
All clients are expected to attend sessions in a state that supports safe and meaningful therapeutic engagement. In particular:

(a) You must not attend sessions under the influence of alcohol, illegal substances, or medication that significantly impairs judgement, cognition, or emotional regulation, unless prescribed and safely managed.

(b) If the practitioner reasonably believes that you are unable to engage safely due to impairment, the session may be ended or rescheduled at the practitioner’s discretion.

(d) Repeated incidents may lead to a review of the therapeutic relationship and, where necessary, discontinuation of services, with appropriate guidance or referrals offered.

(e) Drop-off and Collection for In-Person Sessions

(i) There is no waiting area. On arrival, you should wait in your car until you are invited in. On your first visit, you will be greeted by the practitioner.

(ii) For collection, the person collecting you should arrive at least 15 minutes before the end of the session, as sessions may finish slightly earlier if clinically appropriate.

(iii) The safety of children and vulnerable clients remains the responsibility of their parent, guardian, or carer.

(6) Group, Couple, and Family Sessions
During group, couple, or family sessions, other participants may share personal information. You agree to respect their privacy and not disclose anything shared within sessions to others outside of the therapeutic setting.

(7) Please also refer to Section 4 regarding rescheduling, cancellations, and lateness.

4 RESCHEDULING, CANCELLING SESSIONS AND LATENESS

(1) Rescheduling and Cancelling a Session Policy

(a) From time to time, we may need to cancel or rearrange a Session.

(i) If a Session needs to be rescheduled, we will give our best efforts to give you as much notice as possible and, where appropriate, offer an alternative appointment.

(ii) We will aim to give you at least one month’s notice of any planned holidays, where possible, so you can plan future sessions.

(iii) We are not responsible for any consequences arising from the rescheduling or cancellation of a Session.

(b) Sessions

(i) Weekly therapy Sessions

You may reschedule or cancel up to two Sessions per calendar year, provided at least 48 hours’ notice is given.

Once this allowance has been used, the full Session fee will be charged for any further cancellations or rescheduling requests, regardless of notice given.

(ii) Fortnightly therapy spaces

Where Sessions are provided under an ongoing fortnightly monthly payment arrangement, the appointment slot is reserved specifically for you on a continuing basis. Missed Sessions are non-refundable and cannot usually be rearranged. However, where alternative availability exists within the same week, we may offer an alternative appointment at our discretion, although this cannot be guaranteed.

(iii) Sessions can be rearranged by contacting us directly using the contact details provided info@livelifehappytherapy.co.uk.

Where a couples Session is booked and one partner is unable to attend, the Session may still go ahead with the other partner attending individually.

This will be treated as a full Session and the standard Session fee will apply.

This arrangement is intended to support continuity of the therapeutic process and should not be used on a regular basis. If this occurs frequently, we may review the structure of the work and discuss whether individual therapy would be more appropriate.

(c) Group Sessions
Group Sessions cannot be rescheduled. If you miss a Session, you may be offered a substitute Session where available, but this cannot be guaranteed.

If you are unable to attend a Session, please notify us in advance by emailing info@livelifehappytherapy.co.uk

(d) Regular Session Slot

Sessions are typically offered on a regular weekly or fortnightly basis, with a consistent appointment time reserved specifically for you (for example, 3pm each Tuesday or fortnightly Friday at 11am).

(e) Weekly Therapy Holiday Allowance

Clients attending weekly Sessions may take planned breaks of up to two weeks per term (January–April, May–August, September–December) without charge. If more time is taken off than this, the regular Session fee will remain payable in order to retain the allocated Session slot. If the Session fee is not paid during extended absences, the regular Session slot will not be held and may be offered to another client.

(f) Fortnightly Therapy Spaces

Where Sessions are provided under an ongoing fortnightly monthly payment arrangement, planned holiday periods have already been factored into the monthly fee structure. The monthly fee secures an ongoing reserved therapy space within the practice and remains payable regardless of attendance, except where otherwise agreed in writing.

(f) Inclement Weather and Safety
Where severe weather conditions make travel unsafe or impractical, in-person Sessions will be transferred to online Sessions.

(2) Lateness

(a) You are expected to attend your Session no later than 20 minutes after the agreed start time.

(b) If you arrive within 20 minutes of the start time, the Session will continue but will still end at the originally scheduled time.

(i) treat the Session as cancelled, and
(ii) charge the full Session fee.

In these circumstances, the Session will be regarded as completed and any prepaid Session cannot be rescheduled.

(d) If we are late to a Session, we will either make up the time or reschedule the Session, as agreed with you.

5 PAYMENTS

(1) Fees

(a) The amount you are charged will be agreed with you and confirmed within your Client Confirmation. Fees will include any applicable VAT where required.

(b) Minimum Services – Where we agree to work with you for a minimum or fixed term, please refer to Section 2(5).

(2) Invoicing and Payment

(a) Payment is required in advance of Sessions or ongoing monthly therapy arrangements and will include any applicable VAT where required.

(b) Payments can be made by cash, card, or via the payment link provided through our booking system.

(d) Payment Problems

If there is an issue with payment (for example, late or missed payment), we reserve the right to:

(i) suspend or withdraw access to services immediately until full cleared payment has been received. You will not be able to access further Sessions until all outstanding amounts have been paid in full, and your reserved Session slot may be offered to another client;

(ii) We reserve the right to recover any reasonable costs incurred in obtaining outstanding payments or enforcing our contractual rights, including legal costs where permitted by law.

(3) Refunds

Where a refund is agreed, it will be made using the same payment method originally used. We aim to process refunds within 14 days.

6 ENDING OUR AGREEMENT – INCLUDING CONSUMER RIGHTS

(1)
Unless either of us ends this Agreement earlier in accordance with this clause, it will end once the agreed Services have been completed.

(2) Complaints
If you have a concern or complaint, please raise this directly with us in line with Section 8 of 2 HOW WE WORK TOGETHER

(3) Material Breach
If either of us commits a material breach of this Agreement (meaning a failure to meet an important obligation) and either:

(a) the breach cannot be remedied; or

(b) the breach can be remedied but has not been resolved within 30 days of written notice from the other party,

then the party not in breach may terminate this Agreement immediately by giving written notice.

(4) Consumer Cancellations

If you are purchasing Services as a consumer (i.e. not for business purposes) and you book at a distance (for example, online, by email, or by phone), you may have a legal right to cancel your booking within 14 days from the day after your order is placed. However, if you choose to begin receiving Services within this period (for example, by attending a Session), you will be required to pay for any Services already provided.

(5) Ethical Termination

(a) We reserve the right to end our Services with you on ethical or professional grounds. Wherever possible, we will aim to provide at least 14 days’ notice to allow for a supported and appropriate ending.

However, there may be situations where we believe it is necessary to end services immediately. In such cases, you will only be required to pay for Services already provided up to the date of termination.

(b) If at any point we believe that:

(i) you would benefit from support from another practitioner, we will discuss this with you and, with your consent, support a referral where appropriate;

(ii) we are unable to meet your needs, we will make reasonable efforts to guide you towards more suitable support.

(6) Ending the Agreement by Notice

Other than as set out in clauses 6(3), 6(4), and 6(5), either of us may end this Agreement by giving 14 days’ written notice.

This allows time to bring the work to a safe and considered ending.

If you choose to end the Agreement, you must pay any outstanding fees, including any agreed minimum period or block of

Sessions (see Section 2(5)), unless otherwise agreed or where consumer rights apply.

(7) Automatic Termination

This Agreement will automatically end if either party:

becomes insolvent;
ceases to carry on their business;
enters into any arrangement with creditors; or
has a receiver, administrator, or similar appointed over their assets.

7 GENERALLY

(1) Limitation of Liability
To the extent permitted by law, we will not be liable for any indirect, incidental, or consequential loss or damage, including any loss of income, profit, or business, however caused.

If we are found to be liable, our total liability will be limited to the amount you have paid for the Services to which the claim relates.

(2) Events Outside Our Control (Force Majeure)
We will not be liable for any delay or failure to perform our obligations where this is due to circumstances outside our reasonable control.

(3) Assignment
Any rights under this Agreement are personal to you and may not be transferred or assigned to another person or organisation without our prior written consent.

(4) Notices
Notices must be sent to the email or postal address provided in your Client Confirmation, unless updated by either party in writing.

Notices will be deemed received as follows:

(a) Email – on the Working Day (Monday to Friday, 9am to 5pm GMT, excluding public holidays in England) on which they are sent, provided there is evidence of successful delivery;

(b) Post – when delivery is confirmed by a tracked postal service.

(5) Waiver
If we do not enforce any part of this Agreement at any time, this does not prevent us from enforcing it in the future.

(6) Severability (Invalidity)
Each clause of this Agreement operates independently. If any part is found to be invalid or unenforceable, it will be treated as removed without affecting the validity of the remaining provisions.

(7) Governing Law
This Agreement is governed by and interpreted in accordance with English law, and is subject to the exclusive jurisdiction of the English courts.

Book an Appointment